As you might have guessed if you read the Quick Tip in the sidebar about projectors, keeping classrooms equipped with the technology necessary to provide a top notch learning experience can be very expensive.

One of the steps we’ve taken to make classroom technology more efficient and to reduce costs is the installation of Extron GlobalViewer Enterprise. This software connects to the Simmons network and to all compatible media equipment in classrooms across campus and allows Technology to monitor the equipment and troubleshoot problems remotely.

While you won’t see this technology just by looking around, you might notice it if you have trouble with a projector in a classroom, for example. If you call the Service Desk because a projector won’t turn on or a touch panel isn’t responding, we can check to see what might be wrong and, in many cases, fix the problem immediately. This means that you don’t have to wait for someone to come to where you are to provide assistance and you can get real-time support while you’re on the phone with us!

In addition to improving support, GlobalViewer also allows us to monitor power usage, check the number of hours a projector bulb has been used, and then plan accordingly for a replacement. It keeps us on top of potential problems and leads to fewer issues and decreased downtime of classroom technology. Right now, GlobalViewer is connected to 20% of classrooms and meeting rooms and we hope to increase this to 45% in the near future.