Simmons Technology has centralized all in-person support in the Technology Support Center, located in L331 on the third floor of Lefavour Hall. Our technicians are available Monday-Friday from 8am-6pm to answer your questions and check out equipment.
If you need technology assistance while in the library, please come upstairs to the Technology Support Center, or contact the Service Desk at 617-521-2222.
Simmons Technology is expanding the availability of conferencing services for faculty and staff by enabling OpenVoice, an improved conference calling service. OpenVoice will provide continuously available toll-free audio conferencing numbers that you can use to host meetings of up to 125 participants. Meetings can be scheduled in advance or as needed, and sessions can be recorded for later use. The service is available 24/7 via your office phone, personal phone, and through the mobile app.
Please note that this is an additional service, and you can still use GoToMeeting when you want to incorporate technology (such as screen sharing and webcam use) into your meetings. OpenVoice provides a separate, on-the-go conferencing service that’s available just by picking up your phone.
In the next week, you will receive details via email, including your personal conference room number and PIN, as well as call-in numbers and links to download the app. There is no need to set up an account or password, and you can begin using the service as soon as you receive the email notification.
Within Technology, we’re always looking for ways to improve workflows so we can reduce the time it takes to resolve support requests. In an effort to streamline the purchasing of hardware, software, and related technology, we have implemented an online request form for all technology procurements.
The online form is to be used for all requests, regardless of dollar amount or type of procurement (product, service, contract, etc.). Completing the form will initiate the request in our system and allow us to track and complete the purchase in an organized and timely manner.
When submitting your request, please include as much information about the purchase as possible in order to avoid delays. Please note that all requests for a contracted service or subscription will require approval from the Office of General Counsel during the purchasing process.
To submit a technology purchase request, please visitservicedesk.simmons.edu/getsupport/techpurchase. For more information about the technology procurement process, click here. If you have additional questions, please contact the Service Desk at 617-521-2222.
As we prepare for the fall semester, Simmons Technology would like to remind everyone of how you can access technology support from on or off-campus.
ONLINE:
The Service Desk website is always available and it features answers to common questions and links to popular services. You can also submit support requests directly from the site.
SERVICE DESK:
Open for phone support Monday–Friday from 7:30am–6:00pm, with additional classroom/event support hours from 6:00pm–9:00pm.
TECHNOLOGY SUPPORT CENTER:
Located in LEF-331 and open for walk-ins Monday–Friday from 8:00am–6:00pm.
TECHNOLOGY DESK:
Located on the first floor of Lefavour Hall in Beatley Library and openMonday–Thursday from 8:00am–6:00pm, and on Fridays from 8:00am–5:30pm.