The new VoIP telephone system at Simmons makes it easier than ever to connect to a colleague or department using a voice-activated directory. To access the directory, dial 3411 on campus or 617-521-3411 from off campus. The directory is also available from off campus when calling 617-521-2000 outside of business hours.

Using a speech recognition tool, the directory can look up and connect you with any department or employee on campus when you say their name. You can also search for departments by saying department guide or using common synonyms such as help desk to reach the Technology Service Desk. There is a full list of department extensions and synonyms available, along with instructions for updating department information.

If the system is unable to match the employee or department name, there is also an operator available during normal business hours.

For more information about the voice-activated directory, visit the Service Desk website. If you need additional assistance, please contact the Service Desk at 617-521-2222.