Tag Archives: 201202

GlobalViewer: Keeping Classroom Tech Running Remotely

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As you might have guessed if you read the Quick Tip in the sidebar about projectors, keeping classrooms equipped with the technology necessary to provide a top notch learning experience can be very expensive.

One of the steps we’ve taken to make classroom technology more efficient and to reduce costs is the installation of Extron GlobalViewer Enterprise. This software connects to the Simmons network and to all compatible media equipment in classrooms across campus and allows Technology to monitor the equipment and troubleshoot problems remotely.

While you won’t see this technology just by looking around, you might notice it if you have trouble with a projector in a classroom, for example. If you call the Service Desk because a projector won’t turn on or a touch panel isn’t responding, we can check to see what might be wrong and, in many cases, fix the problem immediately. This means that you don’t have to wait for someone to come to where you are to provide assistance and you can get real-time support while you’re on the phone with us!

In addition to improving support, GlobalViewer also allows us to monitor power usage, check the number of hours a projector bulb has been used, and then plan accordingly for a replacement. It keeps us on top of potential problems and leads to fewer issues and decreased downtime of classroom technology. Right now, GlobalViewer is connected to 20% of classrooms and meeting rooms and we hope to increase this to 45% in the near future.

Reporting a Lost or Stolen Laptop or Mobile Device

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In January, our Information Security Officer, David Bruce, sent out a security bulletin about how to prevent laptop theft and what to do if your laptop is stolen. This is a very important topic and we want to be sure that everyone is aware of how to prevent thefts.

Two steps you can take to keep your laptop and mobile device safe are to never leave them unattended (or to put them in a secure location like a locked office or locker while you’re away) and, for laptops specifically, to attach a security cable to it. If you need a security cable for your Simmons-owned laptop, please contact the Service Desk.

If a Simmons-owned laptop or other mobile computing device has been lost or stolen, you should follow these steps:

• Promptly report the loss to the Technology Service Desk, 617-521-2222, and to your manager.

• The Service Desk will also ask you to provide the following information, if known, so appropriate security measures can be taken:
– Your Simmons username and email address
– Any special services to which you had access (e.g. Datatel)
– Any special applications which were loaded on the device
– What types of data were saved on the device (e.g. Student data, HR data)
– If the device was powered on at the time of loss
– If passwords were encrypted and what software was used for encryption

• In addition to contacting the Service Desk and your manager, you should contact Public Safety, 617-521-1112, if the theft occurred on campus. If the theft occurred off campus, it should be reported to local police.

If you have any questions about laptop and mobile device security, please contact the Service Desk at 617-521-2222 or servicedesk.simmons.edu.