Tag Archives: 201408

New Semester, New (and extended) Technology Support Hours

TechNews, ,

As we prepare for the fall semester, Simmons Technology would like to remind everyone of how you can access technology support from on or off-campus.

ONLINE:
The Service Desk website is always available and it features answers to common questions and links to popular services. You can also submit support requests directly from the site.

SERVICE DESK:
Open for phone support Monday–Friday from 7:30am–6:00pm, with additional classroom/event support hours from 6:00pm–9:00pm.

TECHNOLOGY SUPPORT CENTER:
Located in LEF-331 and open for walk-ins Monday–Friday from 8:00am–6:00pm.

TECHNOLOGY DESK:
Located on the first floor of Lefavour Hall in Beatley Library and openMonday–Thursday from 8:00am–6:00pm, and on Fridays from 8:00am–5:30pm.

Improvements to On-Campus Internet Service

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wifi-icon-newsletterEarlier this month, Simmons Technology upgraded the College’s Internet connection in order to improve your experience on both the wired and wireless networks.

This upgrade insulates the College from the types of recent outages caused by off-campus service interruptions and provides greater flexibility at a lower cost.

More importantly for you, the upgrade also doubled our bandwidth, which means that you should see faster connection speeds and improved performance when streaming video or using collaborative tools like Google Hangouts and Skype.

Easy Access to WiFi at Colleges Nationwide

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Simmons College has recently joined Eduroam, a network of more than 175 colleges across the country that provide access to their WiFi networks for guests from participating schools.

Whether you’re on another school’s campus in Boston (including Wentworth, MassArt, MCPHS, BU, and more) or traveling across the country for a conference, you’ll have WiFi access at partner schools. To use this service, choose eduroam from the list of available networks, then log in with your Simmons email address ([email protected]) and your Simmons password.

You can find out more on the Eduroam website, and get support from theService Desk.