Duo has announced that effective February 9, 2023, Duo Mobile will no longer be supported on devices running Android 8 or 9, or iOS 13 or earlier. This means that users will not be able to download the latest version of Duo Mobile on these devices, and they will no longer receive fixes or security updates for Duo Mobile. Support teams will also have limited ability to troubleshoot issues with Duo Mobile on these older operating systems.
However, Duo Push will continue to work on already-installed versions of Duo Mobile on these devices, and users will still be able to authenticate using Duo. Duo Mobile will continue to be fully supported on devices running iOS 14 or Android 10 or newer.
To determine which operating system your mobile device is running, please see these articles:
- Android: Check and Update your Android version
- iOS: Find the software version on your iPhone, iPad, or iPod
If you need assistance determining whether your device will be compatible with Duo Mobile after February 9, 2023, you can contact the Simmons Technology Service Desk or call 617-521-2222.
If you do not have a compatible device, you may be eligible for a free two-step verification hardware token. Please contact the Service Desk to request one.
These changes are part of Simmons’ ongoing efforts to improve security for our community members and our computer systems. Please be on the lookout for future communications as we get closer to the critical dates.
If you have any questions or concerns, please contact Richard Phung at [email protected] or 617-521-2692.
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