Tag Archives: 202212

Holiday Cybersecurity Tips

Picture of Fish Hook through a gift cardAs the holiday season is underway, Simmons Technology is reminding users to be cautious of potential holiday scams and malicious cyber campaigns, particularly when browsing or shopping online. These scams can come in the form of emails or ecards with malicious links, attachments infected with malware, or requests to support fraudulent charities or causes. It is important to remain vigilant and avoid clicking on unfamiliar links or providing personal information to untrustworthy sources.

It is important to take extra precautions to protect yourself against common online shopping scams. Here are some tips to stay safe:

  • Only shop on reliable websites from retailers you know and trust.
  • Avoid clicking on links in unsolicited emails and be wary of email attachments.
  • Never give out your financial or personal information via email or text.
  • Watch out for fake package tracking emails, fake ecards, and fake charity donation scams.
  • Look for “https://” in the address bar before entering your credit card information online.
  • Don’t auto-save your passwords or credit card numbers.
  • Regularly check your credit card and bank statements and report any discrepancies to your financial institution.
  • Use text alerts provided by your banking app or site to help detect unusual activity.
  • Pay with a credit card instead of a debit card, as credit cards offer protections that may reduce your liability if your information is used improperly.
  • Ignore pop-up offers and deals, and make sure your devices, apps, and anti-virus software are always up-to-date.
  • Protect your passwords by making them long and strong, never sharing them with anyone, and using two-factor or 2-step authentication whenever possible.

We encourage users to remain vigilant and stay safe during the holiday season.

New cell phone or mobile device?

Picture of new mobile deviceIf you are getting a new mobile device, it is important to enroll it with SharkPass/Duo to avoid any potential service disruptions. If you still have access to your existing device, you can find instructions on how to enroll a new device on the SharkPass information website. If you need a new activation link, you can contact the Simmons Technology Service Desk or call 617-521-2222 for assistance with enrolling your new device.

Important Sharkpass/Duo Changes

Logo of Duo SecuritySimmons Technology partners with Duo, our two-step authentication vendor, to provide students, faculty, and staff with a secure and seamless login experience. As part of our ongoing effort to improve security, we periodically review and update our security controls. We are currently looking at ways to improve our security platform, and as a result, there will be changes to the way we connect to Simmons’ computing resources. We ask that members of the community pay attention to any updates and be aware of how these changes may impact them.

Universal Prompt

On January 10, 2023, Simmons Technology will be implementing the Universal Prompt for Sharkpass/Duo, which will change the appearance of the login process for Simmons resources. The new prompt will have a redesigned interface that is sleeker and more simplified. This change is part of our ongoing efforts to improve the user experience and enhance security.


What do I need to do?

You do not need to take any specific action in preparation for this change. The Universal Prompt will automatically choose Duo Push as your preferred authentication device when you log into a Simmons resource. We ask that you be aware that this change will take effect on January 10, 2023, and be prepared for a slightly different login experience. All device management functions will still be available in the new interface, but the way these features are accessed may change.

For more information about the Universal Prompt’s redesigned user interface, please visit the SharkPass information site.

Duo Mobile on Legacy Devices

Picture of no mobile deviceDuo has announced that effective February 9, 2023, Duo Mobile will no longer be supported on devices running Android 8 or 9, or iOS 13 or earlier. This means that users will not be able to download the latest version of Duo Mobile on these devices, and they will no longer receive fixes or security updates for Duo Mobile. Support teams will also have limited ability to troubleshoot issues with Duo Mobile on these older operating systems.

However, Duo Push will continue to work on already-installed versions of Duo Mobile on these devices, and users will still be able to authenticate using Duo. Duo Mobile will continue to be fully supported on devices running iOS 14 or Android 10 or newer.

To determine which operating system your mobile device is running, please see these articles:

If you need assistance determining whether your device will be compatible with Duo Mobile after February 9, 2023, you can contact the Simmons Technology Service Desk or call 617-521-2222.

If you do not have a compatible device, you may be eligible for a free two-step verification hardware token. Please contact the Service Desk to request one.

These changes are part of Simmons’ ongoing efforts to improve security for our community members and our computer systems. Please be on the lookout for future communications as we get closer to the critical dates.

If you have any questions or concerns, please contact Richard Phung at [email protected] or 617-521-2692.

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