This summer, the Simmons Technology team has been working to replace the entire wireless network infrastructure on the residence and academic campuses.

What does this mean for you? Once the project is complete, Simmons will have double the WiFi bandwidth and significantly improved coverage across campus. Areas on campus where the WiFi network was overburdened will be covered by new, more powerful access points, providing you with a strong and stable connection no matter where you are.

We’ll be continuing our work as the fall semester begins and we’ll provide an update once the network infrastructure replacement is complete.

If you need help connecting your devices to the network, or experience any issues with WiFi on either campus, please contact the Service Desk (617-521-2222) for support.

This summer, Simmons Technology partnered with Public Safety, Student Life, and the Registrar’s Office to help implement an important College-wide policy allowing students to use a first name other than their legal first name at Simmons.

As a result, all Simmons students can now update their first name and have it reflected in AARC, on class rosters, as part of their Simmons e-mail addresses, and on Simmons ID cards. We are working to make this option available in additional College systems and to streamline the process.

For more information about how to update your first name and to learn about how this differs from a legal name change, visit the Registrar’s page on Name and Address Changes.

If you have any questions, please contact the Registrar at 617-521-2111 or [email protected].

As students head back to campus and faculty and staff prepare for the fall semester, Simmons Technology wants to ensure that you have the resources you need for the first day of classes.

Get Answers to Your Tech Questions

Online
The Service Desk website is always available and features answers to common questions and links to popular services. You can also submit support requests directly through the site.

Over the Phone
The Service Desk provides phone support Monday–Friday from 7:30am–5:30pm, with additional classroom/event support hours from 5:30–9:00pm on weekdays and 8:00am-3:00pm on Saturdays. Call 617-521-2222 to speak with one of our technicians.

In Person
The Technology Support Center is located on the 3rd floor of Lefavour Hall in L331 and is open for walk-ins Monday–Friday from 8:00am–6:00pm.

Get Started with Technology at Simmons

If you’re new to Simmons, get started quickly with our tech overviews:

• For Students
• For Faculty & Staff

Learn more about our Popular Services, including:

• AARC
• Campus Print
• Simmons Moodle
• Technology Discounts
• Online training at Lynda.com

Get up to speed on Information Security and two-step verification, then download antivirus protection for your personal computer.

After a late push in May to enroll people in SharkPass, we’re pleased to report that everyone at Simmons is now protected by two-step verification. This added step when logging into services keeps your information—as well as sensitive College data—safer than ever in the face of frequent cyber attacks.

As a reminder, please take a moment to add a backup device to SharkPass—like a landline phone—or send yourself backup codes. Having a backup means that you’ll still be able to log in even if you don’t have access to your phone or if you get a new phone and haven’t yet registered it in SharkPass. If you get a new device, remember to register it (see step-by-step iPhone and Android instructions) and download the Duo Mobile app for iPhone or Android.

If you need any help with two-step verification, contact the Service Desk at 617-521-2222 and our technicians can guide you through the process.