All posts by Randolph Pfaff

Streamlining the Technology Procurement Process

Within Technology, we’re always looking for ways to improve workflows so we can reduce the time it takes to resolve support requests. In an effort to streamline the purchasing of hardware, software, and related technology, we have implemented an online request form for all technology procurements.

The online form is to be used for all requests, regardless of dollar amount or type of procurement (product, service, contract, etc.). Completing the form will initiate the request in our system and allow us to track and complete the purchase in an organized and timely manner.

When submitting your request, please include as much information about the purchase as possible in order to avoid delays. Please note that all requests for a contracted service or subscription will require approval from the Office of General Counsel during the purchasing process.

To submit a technology purchase request, please visitservicedesk.simmons.edu/getsupport/techpurchase. For more information about the technology procurement process, click here. If you have additional questions, please contact the Service Desk at 617-521-2222.

New Semester, New (and extended) Technology Support Hours

As we prepare for the fall semester, Simmons Technology would like to remind everyone of how you can access technology support from on or off-campus.

ONLINE:
The Service Desk website is always available and it features answers to common questions and links to popular services. You can also submit support requests directly from the site.

SERVICE DESK:
Open for phone support Monday–Friday from 7:30am–6:00pm, with additional classroom/event support hours from 6:00pm–9:00pm.

TECHNOLOGY SUPPORT CENTER:
Located in LEF-331 and open for walk-ins Monday–Friday from 8:00am–6:00pm.

TECHNOLOGY DESK:
Located on the first floor of Lefavour Hall in Beatley Library and openMonday–Thursday from 8:00am–6:00pm, and on Fridays from 8:00am–5:30pm.

Improvements to On-Campus Internet Service

wifi-icon-newsletterEarlier this month, Simmons Technology upgraded the College’s Internet connection in order to improve your experience on both the wired and wireless networks.

This upgrade insulates the College from the types of recent outages caused by off-campus service interruptions and provides greater flexibility at a lower cost.

More importantly for you, the upgrade also doubled our bandwidth, which means that you should see faster connection speeds and improved performance when streaming video or using collaborative tools like Google Hangouts and Skype.