All posts by Randolph Pfaff

Introducing Virtualized Computers to the Library

TechNews, , ,

vdi_libraryIn an effort to improve the overall performance of computers in Beatley Library, Technology will be replacing 20 Windows computers on the first floor of the library with virtualized computers this summer.

Virtualization is a process that shifts the behind-the-scenes tasks a stand-alone computer performs to a powerful, centralized computer called a server. The shift in resources reduces the traditional issues that slow down stand-alone computers and improves login times.

When you use these computers, you’ll notice only small changes. The login screen will look slightly different, but you will still use your Simmons username and password to access the computer. Once you’re logged in, the desktop should look the same as it does now, and you’ll have access to the software you currently use, as well as your storage space on the Y drive.

If you have any questions about these computers, you can ask the technicians at the nearby Technology Desk, or contact the Service Desk at 617-521-2222.

What To Do When You’ve Been Hacked

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When using our computers, tablets, and phones, we all want them—to quote an old Apple slogan—to just work. And usually, they do. Between built-in monitoring tools, antivirus software, and other security checks, devices hum along without our having to give them much thought. But what happens when that’s not the case? What do you do when you think your data, or the device itself, might be compromised?

Signs of a Problem

There are a few telltale signs that your device has been compromised, including:

  • A dramatic decline in performance (crashes, slowly loading applications)
  • An alert from your antivirus software that malicious files or software have been detected on your device
  • New applications, accounts, or other changes to your device that you didn’t make
  • Unusual requests to install new software or software updates for applications you didn’t install and/or requests to make system-level changes to your device
  • An increase in the number of pop-up/pop-under ads in your browser, a change in your browser’s homepage, or automatic redirects to sites you haven’t visited previously

Fixing the Problem

If you suspect your device has been compromised, take action as soon as possible.

  • Begin by backing up any important files to an external hard drive or a cloud storage service such as Dropbox or Google Drive.
  • Next, use a different computer or device to change your passwords for email, banking, and any other secure services you have accessed from the compromised device.
  • Follow any instructions (if provided) by your antivirus software. Often, malicious files and applications can be quarantined and removed by antivirus software.
  • Contact the Service Desk (617-521-2222) so we can have a technician provide additional guidance and confirm that your device is free from malicious files or software.

Remember, if you’re in doubt about any of these steps, you can contact the Service Desk to speak with a technician.

Getting the Information You Need, When You Need It

TechNews,

Let’s face it, when most people need tech help, they turn to a Google search and often get the answers they’re looking for in just a few minutes. Many of us, particularly students, prefer the convenience of self-service when we want quick resolutions.

It is with this in mind that we’re rolling out a redesigned Technology Support website in May. The new site is built around easy access to information about our most popular services and it will provide direct entry to our rapidly growing collection of how-to articles. Our service and support hours and contact information will be front and center, so you can get help quickly from wherever you are.

In addition, you’ll be able to access articles from the Technology newsletter, as well as important announcements and up-to-date information about new services and upcoming service changes.

We hope the new site saves you time, and maybe a few clicks, when you’re looking for answers to your tech questions. As always, we welcome your feedback. If you have questions about, or suggestions for, the new site after it launches, contact Simmons Technology at [email protected].