Tag Archives: 201404

Getting the Information You Need, When You Need It

Let’s face it, when most people need tech help, they turn to a Google search and often get the answers they’re looking for in just a few minutes. Many of us, particularly students, prefer the convenience of self-service when we want quick resolutions.

It is with this in mind that we’re rolling out a redesigned Technology Support website in May. The new site is built around easy access to information about our most popular services and it will provide direct entry to our rapidly growing collection of how-to articles. Our service and support hours and contact information will be front and center, so you can get help quickly from wherever you are.

In addition, you’ll be able to access articles from the Technology newsletter, as well as important announcements and up-to-date information about new services and upcoming service changes.

We hope the new site saves you time, and maybe a few clicks, when you’re looking for answers to your tech questions. As always, we welcome your feedback. If you have questions about, or suggestions for, the new site after it launches, contact Simmons Technology at [email protected].

Using Advanced Search in Gmail

Remember that email with the attached Word document that had an article listed in the works cited section that you could really use right now? It was sent by your classmate from two semesters ago whose name you can’t quite remember at the moment, and it had something to do with statistical anomalies in urban demography or maybe statistical models of emerging democracies? You know, that one?

First, take a deep breath. Then, use advanced search in your Simmons Gmail to find it. To access the advanced search options, click on the small triangle on the right side of the search bar.

Gmail search box

From there, you can use the fields in the dropdown menu to search your email by who sent it, when it was sent, if it contained an attachment, or even how large the attachment is.

Gmail advanced search options

Use these advanced options to quickly narrow down your search and find that one email you’re looking for. To learn more about how to use advanced search, click here.

A Faster Way to Access Windows from Classroom Macs

In the February newsletter, we provided some information about how Technology will go about replacing lectern-based classroom computers throughout campus. Part of this ongoing project involves the installation of a desktop virtualization application that provides access to the Windows operating system and all Windows-only software on lectern-based classroom Macs. This software, called VMware Horizon View Client, is now available in most classrooms.

Desktop virtualization saves time by eliminating the need to reboot dual boot computers, and provides easy access to Windows. Using it is as simple as launching the application and logging in with your Simmons username and password. The virtual desktop is an additional and optional service. If you’re more comfortable rebooting the computer, you may continue doing so.

For more information about how to access the virtual Windows desktop, along with a full list of classrooms where this technology is available, please see this FAQ. To make things easier when you’re in the classroom, we’ll be placing instructions next to computers where the virtual desktop is available.

Big Data: a Big Deal for Higher Ed?

big data illustration

What exactly is Big Data? At its core, Big Data represents the intersection between massive quantities of data and the computer hardware and software powerful enough to analyze that data and produce meaningful results.

A 2012 Harvard Business Review article pegged daily worldwide data creation at 2.5 exabytes. That’s 2.5 billion gigabytes, or roughly 2.5 million standard computer hard drives worth of data created every single day. That’s a lot of information and, potentially, a treasure trove of meaningful trends, correlations, and insights into how we interact both online and offline.

The analysis of huge data sets is already at work in for-profit businesses, as well as the health care, government, public policy, and technology sectors. Companies are using big data to learn more about the behavior of their customers in order to improve services, reduce costs, and increase revenue. For example, a 2011 study by the McKinsey Global Institute estimated that the effective use of large scale data analysis could save the U.S. health care industry $300 billion per year, and that the improved use of geolocation tools on mobile devices could save consumers $600 billion dollars annually.

If this description of Big Data and its uses seems somewhat vague and theoretical, that’s because much of it is. We’re still in the early stages of figuring out what Big Data might mean to various industries, and detractors point out that there are many hurdles to overcome, including the reliability of data sets, the potential for data manipulation, and the accuracy of predictive analysis based on large data sets.

Big Data has, of course, made headway in higher education as well. There is a wealth of data created at any college, from enrollment statistics, to course participation, to fundraising and long-term financial information. To date, the focus of Big Data in higher education has been on the student experience. While schools have come a long way in automating the enrollment and course registration processes, among others, students are still mostly unable to use the data produced by these functions to improve the quality of their education.

There are projects under way at several schools seeking to highlight and empower student data (PDF). At Saddleback College in California, administrators have introduced personal assistant software that helps students choose a course of study based on past experience and performance. Purdue University has focused on student success in individual courses by implementing a system that helps students stay on track by comparing their performance against past students who have succeeded in that course.

These are just two examples of how Big Data is beginning to play a role in higher education. The promise, of course, is that data analysis can optimize and streamline the ways in which students interact with technology to improve their experience and to help them manage their success from the day they apply to the day they graduate. The big challenge for Big Data in higher education lies in successfully designing and deploying the tools to achieve these outcomes.