Category Archives: Special News

Wireless Network Performance Improvements

Special News,

Dear Simmons Community:

The return to a campus under construction has introduced some challenges as we learn to adjust temporarily to a higher density environment. As more people congregate, live, and learn in different spaces, our wireless network is struggling to adapt. We have taken steps to configure our wireless network to offer better connectivity and further enhancements are in progress. It is important for Technology to know where and when issues are occurring. You may do this quickly by reporting problems to the Service Desk via our Wireless Network Support form.

Faculty and staff can help improve wireless connectivity for others by utilizing their wired network connections when at their desks. This will also provide the best network experience. Those needing assistance connecting their Simmons laptops to the wired network should contact the Service Desk via our General Support form, or by calling 617-521-2222.

Thank you for your assistance,

David Bruce

Working Remotely: Resources for Staff

Special News,

Simmons Technology has pulled together a list of resources and tools that can help you work remotely efficiently and collaboratively:
https://servicedesk.simmons.edu/articles/?action=showEntry&data=6740

The resource page includes links to working with voicemail remotely, using twinning to forward your calls, Zoom tutorials, and other resources that we think will be useful to you. Whenever possible, we have included links to training and help materials.

The Service Desk is also making extended support hours available for phone support. You can find that and other useful information available on our website, https://servicedesk.simmons.edu.