Category Archives: TechNews

New Telephone System: Pilot Testing + Getting Your Calls on the Go

phone-iconPilot Testing
Simmons Technology and the Library staff are currently testing the new phone system to ensure that both the infrastructure and phone features work as expected. The testing period also will provide an opportunity for our team to troubleshoot any problems encountered during installation of the new phones, and to verify that the new system will match and exceed the level of service provided by our current platform.

Get Your Calls on the Go
After the snow day (or five) we experienced this winter, we think everyone will appreciate the twinning feature available on the new phone system. Twinning allows you to forward calls from your office phone to a mobile phone or your home phone. Once activated for your extension, you can turn this service on and off at any time, making it a perfect solution when you’re traveling or working from home.

To find out more about the new phone system, please visit theproject website.

Streaming Course Content with Tegrity

When School of Nursing and Health Sciences professor Karen Teeley prepares for each new semester, she draws on twenty-five years of nursing experience and more than twelve years of experience teaching blended courses. Recently, Professor Teeley has expanded her toolkit by adding a set of short, reusable introductory videos that help to engage new students.

The videos are created using Tegrity Campus, our fully automated lecture capture tool. Tegrity provides Simmons faculty with on-demand access to recording services for their courses. Faculty can capture lectures, demonstrations, guest speaker presentations, and other in-class elements for use by their current students and in future courses.

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Recorded course content is typically associated with the so-calledflipped classroom (PDF), which many professors at Simmonsemploy to varying degrees. But even if you’re not ready or interested in repurposing your class time for non-lecture activities, capturing content can be a great way to make additional resources available for students or to address complex topics that don’t fit into a single lecture.

In fact, Simmons faculty have used Tegrity to record more than 260 hours of content which students have viewed 33,000 times. Recordings are initiated and shared via Simmons Moodle, enhancing online course content and providing students with additional resources outside of the classroom.

If you’d like to try using Tegrity to record videos for your courses, simply enable the Tegrity block in Simmons Moodle. From there, you can begin recording and sharing immediately. We’ve created brief introductions (PC and Mac) to help you through any technical challenges, and our Service Desk technicians are available to answer your questions.

New Telephone System: Pilot Testing & Voicemail to Email

Simmons Technology continues the behind the scenes work necessary to installing the College’s new telephone system.

Pilot Testing
The project is proceeding on time and the next major step is to begin a pilot test in early March. This testing period will involve a small scale rollout of new equipment to the Technology department. Team members will provide feedback and assist in troubleshooting any issues that arise. The knowledge gained from the pilot will ensure a smoother deployment across campus later this spring.

Voicemail to Email
A new and exciting feature of the new telephone system will be its voicemail-to-email capabilities. You’ll be able to listen to voicemail on your phone and have it sent via email as an audio file. This feature provides access to your voicemail from anywhere you check your email, whether on your computer, phone, or tablet.

For more information about the new telephone system, please visit ourproject website.

New Telephone System: Upcoming Department Outreach & Voice-Activated Directory

Before the semester break, Technology kicked off a project to install a new telephone system, which will include a full overhaul of the existing phone infrastructure at Simmons.

Department Outreach
A major component of the project is the replacement of office telephones. When the project is complete, all employees will have access to a set of features that mirrors our current phone service and provides some additional upgrades, such as enhanced emergency notifications, mobile phone twinning, and a voice-activated campus directory. During February, Technology will also coordinate with administrative assistants in each department to ensure that we’re capturing the needs of employees who require advanced telephone functionality.

Voice-Activated Directory
As the project progresses, we’ll also be highlighting some new features that will be available after the transition. We’re very excited about the forthcoming voice-activated directory search and we think you will be too. This search tool provides a simple way to find phone numbers of colleagues and departments. Just pick up your phone, dial the directory extension, and say the name of the person or department you’re looking for. The system will automatically route your call to the correct extension. It’s that easy!

Using GoToMeeting When You’re Out of the Country

If you’re traveling abroad and need to attend a Simmons or external meeting via GoToMeeting, there are two easy ways to call in.

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When You’re the Organizer
If you’re scheduling a meeting, and you know that you and/or some of the attendees will be abroad, you can easily add a long distance or toll-free number for those locations. This will give you access to start the meeting from your location or to add country-specific numbers for other attendees. The steps to add call-in numbers for other countries are outlined in the image to the right.

When You’re an Attendee
If you’ll be attending a meeting while outside the US, ask the meeting’s organizer to add phone numbers for that country to the meeting. They’ll have the option of adding a long distance and/or toll-free number.

If you need a number immediately and cannot access the GoToMeeting interface or reach the meeting organizer, call theService Desk (617-521-2222) and a technician can provide you with a dial-in number for your current location.

 

#nowyouknow: The Etymology of Some Common Tech Terms

techtermsWhat does a canned meat brand name have to do with unwanted email? Do hackers solve computer problems or create them? When did # stop meaning pound ornumber?

The popular tech blog Gizmodo has the answers to these questions and more inThe Mysterious Origins of 21 Tech Terms. Of course, like anything you find online that claims to be definitive, there is room for debate on the etymology of many of the terms included in this article. At least, that’s what quite a few commenters seem to think. This might be one of the few times to break a cardinal rule of the Internet that needs no explanation: never read the comments.

Apple and HP Product Recalls

Simmons Technology would like to highlight two recent large-scale product recalls that could have a significant impact on our customers’ personally-owned devices:

If you believe that you might be affected by either recall, we encourage you to follow the process to return your item and have it replaced. Neither recall should affect any devices currently in the Simmons-owned fleet.

Get Tech Tutorials on the Go at Lynda.com

It’s crunch time. The semester is almost over. Papers are due. Projects are piling up. Finals are just around the corner. The last thing you need is to figure out how to use new technology.

Luckily, all students have access to thousands of video tutorials on lynda.com. The videos are created by experts and cover a wide range of topics. They’re also fully searchable, so you can quickly pinpoint the information you need.

Not that searching through hundreds of screencasts on YouTube hoping that someone covers that one thing you’re not sure how to do in PowerPoint isn’t fun, but trust us, this will be easier.

You can access lynda.com at any time by logging in with your Simmons username and password. If you need help, you can get more info here or call the Service Desk at 617-521-2222.

Here are some searchable courses and playlists that cover common tech tools:

New Course Evaluation System Rolls Out

In an effort to centralize and simplify course evaluations, Simmons Technology has partnered with the Provost’s office and the five schools to select and implement a new system.

The new system is rolling out across campus in stages, and brings with it a platform that integrates with Moodle and provides an easy-to-use interface for both students and faculty. Students will have access to course evaluations via Moodle on their computers, tablets, and smartphones. Faculty can work with online reports and analytics to better understand and interpret the feedback they receive from students in their courses.

The School of Social Work and the School of Library and Information Science have adopted the new platform during the Fall 2014 semester. Each school manages its own evaluations, making this initiative a true partnership between Technology and representatives from the schools.

Technology will be working with the School of Management and the School of Nursing and Health Sciences to implement the new course evaluation system beginning in the spring.