Concerned about Moodle support for you and your students? More help is on the way!

The Simmons Online Instructional Design team has partnered with Simmons Technology this summer to train front line phone support technicians at the Technology Service Desk on how to resolve basic Moodle issues.

The phone support staff is now ready to help faculty and students with things like: How do I access my Moodle course? Why isn’t my course visible to students? How can I add a discussion forum to my course space? Where can I find my grades?

Simmons Online and Technology are committed to continuous training and improvement as the front line support team increases their level of Moodle knowledge.

Fall semester is just around the corner, and while we’re all eager to spend more time in the sun, we also can’t wait to welcome everyone to campus!

We want to ensure that you have the resources you need to get going right away.

Find Answers to Your Tech Questions

Online
The Service Desk website is always available and it features answers to common questions and links to popular services. You can also submit support requests directly from the site.

Service Desk
Open for phone support Monday–Friday from 7:30am–5:30pm, with additional classroom/event support hours from 5:30–9pm on weekdays and 8am-3pm on Saturdays.

Technology Support Center
Located on the 3rd floor of Lefavour Hall in L331 and open for walk-ins Monday–Friday from 8am–6pm.

Get Started with Technology at Simmons
If you’re new to Simmons, get going with our quick start guides for students, faculty, and staff.

Stay Safe on Campus

Simmons Public Safety has officers available across the academic and residence campuses 24/7 to help keep everyone safe. In an emergency, call 617-521-1111 (or dial 911). For all other Public Safety needs, call 617-521-1112.

Plan an Event or Meeting

If you’d like to schedule an event or reserve a room on campus, you can submit your request by contacting[email protected] or online at events.simmons.edu.

While summer is the time for vacation, it’s also when Simmons Technology (along with many other departments on campus) prepares for the fall semester. Right now, we’re updating lab, classroom, and public access computers to create a more consistent experience for faculty.

We will upgrade these computers’ operating systems from Windows 7 to Windows 10, and from Microsoft Office 2013 to Office 2016. These changes will be complete before the first day of fall semester classes.

To ensure a smooth transition, we’ll be providing walk-in training sessions for faculty. Keep an eye out for an email with the times and locations. You can also find online Windows and Office training at Lynda.com.

If you have any questions about these changes or about any other academic technology in preparation for the semester, please contact the Service Desk at 617-521-2222 or online atservicedesk.simmons.edu.

The Online Faculty Fellows Hub is a resource containing a wide array of strategies, definitions, and guides to help faculty prepare to teach online.

Individual guides offer help with Course Design and Management, Presentation of Materials (for both blended and online classrooms), Communication and Collaboration with Students, Group Work, and much more.

Although focused on online teaching and learning, all faculty can benefit from the information available in the Hub. Each page is organized around pedagogical questions and offers strategies for ways to define and apply solutions in the classroom.

Available Resources

eLearning Toolbox
Access guides that break down all the tools used across Simmons College for asset design, course organization, and creative exercise creation.

Follow step-by-step guides on how the Toolbox can be used in the classroom to best serve you and your students.

Faculty Spotlights
Learn about other faculty members’ experiences teaching in blended or online classrooms.

Online Faculty Fellows Program
Simmons Online sponsors the Online Faculty Fellows Program, focusing on faculty development and collaboration for those who are preparing to teach or design courses for online delivery.

Training
We currently offer Basic Training, and coming soon, Simmons Online will offer Advanced Training.

• The next Faculty Fellows Basic Training session is Oct 3 – 28. Interested in signing up? Contact Kristen Palson.
• Advanced faculty training sessions will begin in Fall 2016. Look for complete details to be announced in September.