As we all prepare for the Fall semester, Simmons Technology Services & Support is continuing to adapt our services to support you during these challenging times. We will continue our extended phone support hours through the Fall Semester and provide 1:1 in-person support by appointment.
The Service Desk provides remote support via phone and email. Our extended phone support hours are:
- Monday – Thursday: 7:30 AM – 9:00 PM
- Friday: 7:30 AM – 7:30 PM
- Saturday: 8:00 AM – 6:00 PM
Support analysts can assist with a wide variety of tasks over the phone. Analysts can use a remote support tool, with your permission, to see your device remotely and troubleshoot problems that are hard to describe or resolve.
The Technology Support Center is available to assist you in person by appointment only. The appointments are scheduled in advance and intended to assist with issues such as a computer repair, replacement, or other problems that cannot be done remotely. Safety during these appointments are a top priority. We will be using PPE, maintaining safe distance, and keeping the appointment brief to minimize the risk of spreading COVID-19. Appointments can be made by contacting the Service Desk.
As always, you can call us for support at 617-521-2222, email us at [email protected], or visit our website at https://servicedesk.simmons.edu for