Tag Archives: SharkPass

Important Sharkpass/Duo Changes

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Icon of No PhoneSimmons uses SharkPass to provide an additional layer of security for our Simmons login. In recent years, SMS passcodes, Duo Mobile Passcodes, and Telephone voice call verification have become avenues for scammers to steal login credentials.

On July 11, 2022, Technology will disable the use of SMS passcodes, Duo Mobile passcodes, and telephone voice calls as authentication methods for SharkPass.  Users authenticating using their Simmons Account credentials after this date must use a Duo Push to their mobile device, or an approved security token.

The Duo Push is the preferred authentication method for Sharkpass/Duo as it offers an easy-to-use and seamless experience for the community in addition to increased security.

To avoid any potential service disruptions, be sure to enroll and begin to use your Duo Push-enabled smartphone or mobile device to be used with SharkPass. Instructions may be found at the SharkPass Information website.

What if I don’t have a cell phone or mobile device?

If you do not have a cell phone that is compatible with the Duo Push, you may be eligible for a free two-step verification hardware token. Please contact the Service Desk, at 617-521-2222.

These changes are a part of Simmons’ continual efforts to make our systems more secure.  Please be on the lookout for future communications describing improvements to this service.

Sharkpass/DUO Do’s and Don’t

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While Sharkpass/DUO gives us an edge against cybercriminals, it is not foolproof.  Imposter login websites often include a false DUO page and ask for you to input a code from your DUO mobile app.  Doing so gives up your account to thieves who then have access to your personal information and the ability to direct your paychecks or refunds away from your bank account.  Simmons Sharkpass/DUO page will also only begin with “idp.simmons.edu.”

Sharkpass Duo Mobile App Update

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Screenshot of Updated Duo MobileBeginning in October, Duo Security — the technology behind Simmons Sharkpass — will be updating their mobile application on Apple iOS and Android platforms.  The redesigned application, which will be released through the Apple App Store and Google Play Store, will be delivered if you have automatic updates enabled on your device.  The new version’s improvements include:

  • Updating the position of the Approve / Deny buttons so that Approve is on the right, a more natural location.
  • Improving the accessibility of the app, including adding a landscape view, variable font sizes, and improved color contrast.
  • Providing clear guidance on restoring your accounts if you get a new phone.
  • Making it easier to find and manage your accounts with a simpler interface.

The new version will contain all the functionality of the current one.  All of your protected accounts will be automatically present in Duo Mobile after the update. You will not need to re-add anything. In addition, all of your existing settings, such as for Duo Restore for third-party accounts like Instagram or Facebook, will also carry over automatically.

Duo can also be used to secure access to other online accounts and services such as Twitter, Facebook, and Amazon.com.  Check out Duo’s Guide to Two-Factor Authentication.