Wireless Update

TechNews, ,

Wifi LogoThe return to a campus under construction has introduced some challenges as we learn to adjust temporarily to a higher density environment.  Technology has taken significant steps to ensure better wireless connectivity on both the main and residence campuses.  

It continues to be important for us to know where and when issues are occurring so we can ensure adequate coverage and bandwidth everywhere.  You may do this quickly by reporting problems to the Service Desk via our Wireless Network Support form.

Wireless Network Performance Improvements

Special News,

Dear Simmons Community:

The return to a campus under construction has introduced some challenges as we learn to adjust temporarily to a higher density environment. As more people congregate, live, and learn in different spaces, our wireless network is struggling to adapt. We have taken steps to configure our wireless network to offer better connectivity and further enhancements are in progress. It is important for Technology to know where and when issues are occurring. You may do this quickly by reporting problems to the Service Desk via our Wireless Network Support form.

Faculty and staff can help improve wireless connectivity for others by utilizing their wired network connections when at their desks. This will also provide the best network experience. Those needing assistance connecting their Simmons laptops to the wired network should contact the Service Desk via our General Support form, or by calling 617-521-2222.

Thank you for your assistance,

David Bruce

Welcome Back, We’ve Moved!

TechNews, , ,

TSC is located at Ground Floor of MCB Room A-050

Technology is excited to welcome you back to campus! Whether you’re new or have been here for years, we’re here to assist you. The Technology Support Center (TSC) has moved and is now located on the ground floor of the MCB, room A-050. TSC’s services, including walk-up support and equipment loans, are available Monday through Friday, 8:00 am to 6:00 pm.

Not on campus or remote?  Our Service Desk provides technical support on a wide variety of topics. We can help you troubleshoot problems with your computer, account access, printing, Zoom, and many other technology-related issues. Our website provides access to many resources including contact information, support hours, FAQs, service and support request forms, classroom and event support information, and hardware and software discounts.

Information Security

TechNews, ,

With the beginning of the new academic year, cybercriminals are hard at work. Phishing attacks are up by 11% over last year and ransomware makes up 10% of data breaches in 2021, more than twice that of 20201. Luckily there are some healthy security practices that we all can take to reduce risk:

  • Beware of email messages urgently requesting personal information. Look out for fake logos, signatures, or suspicious sender email addresses.
  • Make sure that all of your devices, apps, browsers, and antivirus software are up-to-date.
  • Think twice before clicking links or opening attachments.
  • Protect your passwords and use different passwords for your work, school, and personal accounts.
  • When visiting campus, do not leave your personal belongings unattended. 
  • Enable your lock-screen and find-my-phone where available.
  • Delete sensitive information if you no longer require it.
  • See something, say something. Report suspicious activity or suspected scams.

Please contact Richard Phung, Information Security Analyst, [email protected] or the Service Desk for more information or assistance.