During the Spring 2014 semester, Simmons College was among 40 schools participating in the Measuring Information Service Outcomes (MISO) survey, an anonymous poll that assesses student, faculty, and staff perceptions of library and technology services and support.

We’re pleased to report that our customers have a positive overall view of the many services and support avenues Simmons Technology provides. In fact, more than 90% of students and staff expressed satisfaction with overall technology services at Simmons. In addition, more than 85% of all respondents said that the Service Desk and our support of personal computing equipment and classroom technology met their needs. Many of our web-based initiatives also received high marks, including Moodle, AARC, the Service Desk website, and Google Apps. This is especially encouraging because of the significant transformation and expansion of services and support that has occurred over the last three years.

Of course, the MISO responses also identified some areas where we need to continue working to more appropriately allocate resources and to improve how we communicate and deliver services and support. We take this feedback seriously and we will be proactive in addressing it. In fact, we recently improved the speed of our WiFI network—a concern voiced by student respondents to MISO—by implementing a large-scale upgrade that increases the bandwidth available on campus. Through projects like these, we will continue working to provide an optimal environment for teaching and learning with technology.